Please read these terms of trade very carefully as they form the basis upon which bookings are accepted by Mantra Wild Adventures, www.mantrawild.com.au firstname.lastname@example.org
Our professional services are available for the purchase of travel and ancillary services, however the following terms of trade apply:-
(i) Itinerary planning fee: Should a detailed itinerary/quote be requested with flight times and availability, a non-refundable planning fee will be charged per itinerary. This is payable prior to commencement. If you proceed with booking the quotation, the fee will be credited against the total cost…AUD50.00 per itinerary, per person.
(ii) Air booking fee: This is payable over and above the quoted airfare, taxes and surcharges. The fee may be applied, depending upon the commission offered to Mantra Wild Pty Ltd. by the airline/s used in the booking. The fee is based upon each sector booked. It is to be paid at the same time as airfare, taxes and surcharges…AUD20.00 per sector, per person.
(iii) Air ticketing fee: Varies. Payable over and above the quoted airfare, taxes, surcharges & booking fee. The fee may be applied, depending upon the sectors & the carrier being ticketed. This fee, if applicable, will appear on your invoice. It is to be paid at the same time that airfare, taxes, surcharges & booking fee payment is made…AUD30.00 per ticket, per person.
(iv) Air taxes & surcharges; Air/Land/Sea packages; Tours, Cruises: No booking fees are levied.
(v) Accommodation bookings in isolation – a booking fee of AUD$50.00 per service, per participant, may be applied depending upon the commission offered to Mantra Wild Pty Ltd by the suppliers used in the booking.
(vi) Amendment fee: Changes made to a confirmed itinerary after it has been accepted by the client will attract an AUD$50 amendment fee, per booking, per amendment, plus any communication costs in securing further confirmations.
(vii) Courier or personal delivery fee: Cost plus AUD20.00 fee.
(viii) Cancellation fees: If you cancel your booking of your own accord, the following cancellation charges apply to the tour
(a) Up to 60 days prior to the tour departure date … loss of 50% payment, This does not include Ground Operator Terms and Conditions for Tours.
(b) From 60 days to 30 days prior to the tour departure date … loss of 70% of the total tour price.
(c) Less than 30 days prior to the tour departure date … loss of 100% of the tour price.
Please note that air travel is treated separately and cancellation conditions relating to airfares vary according to the type of ticket purchased.
* COMPREHENSIVE TRAVEL INSURANCE COVERING CANCELLATION CHARGES IS STRONGLY RECOMMENDED. HEALTH INSURANCE COVER IS MANDATORY.
(x) Card Transactions Fees: Transactions via Visa and Master-Card incur a 2% surcharge, Diners Club incurs a 3% surcharge, American Express incurs a 3.178% surcharge.
Where a refund is applicable to other travel arrangements made in conjunction with the tour, it may take several months to process due to established procedures and the billing cycles of airline, accommodation and other service providers. Please note that refunds are not applicable to all airlines, nor are they applicable to all types of airfares.